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Terms and conditions
General terms and conditions applicable to the online shop www.mypaperbag.eu valid from 1.1.2016
1. General conditions
These business and complaint conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, that is Green Print s.r.o., with registred office Hlisno 810, 027 44 Tvrdosinn,SR, Business ID: 46587993, registered in Obchodný register OS in Žilina, odd. Sro vložka 56329/L (next "seller") and purchaser, subject of which is the purchase and sale of goods on e-commerce website.
Contact information:
Green Print s.r.o., Hlisno 810, 027 44 Tvrdošín, Slovakia
Business ID: 46587993, Tax ID: 2023482010, VAT reg.: SK2023482010
Bank accunt Tatra banka, a. s., císlo: 2928873107 / 1100, IBAN: SK22 1100 0000 0029 2887 3107 SWIFT: TATRSKBX
Tel.: 043/ 5381 511, 0948 272 746, E‐mail: info@mypaperbag.eu
Production:
Green Print s.r.o.
Oravicka 617/20
028 01 Trstena
Slovakia
Tel.: +421 948 272 746, +421 948 030 656
E‐mail: info@mypaperbag.eu
Address and contact of the seller, where the buyer can file a complaint about the goods or services, file a complaint or other complaint:
Green Print s.r.o., Oravicka 617/20, 028 01 Trstena, Slovakia
Tel.: +421 948 272 746, +421 948 030 656 E‐mail: info@mypaperbag.eu
Supervisory authority:
Inšpektorát SOI pre Žilinský kraj
Predmestská 71, P.O. Box B‐89, 011 79 Žilina 1
odbortechnickejkontrolyvýrobkovaochranyspotrebiteľa tel. č.: 041/ 7632130
fax č.: 041/ 7632139
e‐mail: za@soi.skhttp://www.soi.sk
http://www.soi.sk/sk/Podavanie‐podnetov‐staznosti‐navrhov‐a‐ziadosti.soi
Consumer complaint:
http://www.spotrebitelskecentrum.sk/podanie/
Alternative online dispute resolution:
https://app.youstice.com/blox%E2%80%90odr/generix/odr/sk/app2/_complaint_/cc/2156
1.1.
These business and complaint conditions, as amended on the day of concluding the purchase contract, are an integral part of the purchase contract. In the event that the seller and the buyer enter into a written purchase agreement in which they agree on conditions deviating from these business and complaint conditions, the provisions of the purchase contract will take precedence over these business and complaint conditions. The conditions agreed in this way must not be in conflict with other legal regulations (shortening the time limit for returning the goods, the warranty period, etc.) For the purposes of these terms and conditions, the ancillary contract means a contract under which the buyer acquires goods or is provided with a service related to the subject of the purchase contract, if the goods are delivered or a service provided by the seller or a third party under their agreement.
1.2.
The purchase price for the goods displayed on any e-commerce website operated by the seller does not include value added tax unless it is stated that it is included in the amount specified by the applicable legislation of the Slovak Republic.
1.3.
The purchase price displayed for goods on any e-commerce website does not include the price for the transportation of goods or other optional services. All shares are valid until stocks are sold out, unless otherwise stated for a specific product.
1.4.
The seller reserves the right at any time to adjust the price of the goods listed on any e-commerce website operated by the seller. The change in the price of the goods does not apply to purchase contracts concluded before the change in the price, regardless of the fact that the goods have not yet been delivered.
1.5.
In case that the seller does not comply with its obligations set out in the applicable legislation of the Slovak Republic or the European Communities or in these terms and conditions, the buyer may apply his right against the seller through the competent tribunal.
1.6.
All information about the goods offered in the online store are taken from official sources from their manufacturers, respectively. suppliers. In the event that the erroneous information is taken over, the seller has the right to correct, supplement or otherwise modify this information at any time and without prior notice. In this case, the buyer has got the right to withdraw from the contract.
2. Method of concluding the purchase contract
2.1.
The proposal to conclude the purchase contract is sent by the buyer to the seller in the form of a completed and sent form on the sellers website, which sent a proposal to conclude a purchase contract, the subject of which is the transfer of ownership specified in this order (next "order").
2.2.
When the order is sent, buyer received on his email adrress notification about acceptation of his order (next "order delivery confirmation"). If necessary, all additional information regarding the order can be sent to the buyer´s e ‐ mail address. In order to avoid errors, the seller verifies the validity and scope of the order, method of payment and transport by telephone or other appropriate means, and also confirms the delivery time and price.
2.3.
The delivery confirmation contains information that the order has been delivered to the seller, but it is not an acceptance of the proposal to conclude the purchase contract.
2.4.
Then the seller will send to the buyers e-mail address information on whether the buyers order has been accepted (next "order acceptance"). Acceptance of the order contains information about the name and specification of the goods, the sale of which is the subject of the purchase contract, as well as information on the price of goods and / or other services, information on the expected delivery time of goods, name and information price, conditions, method and date of transport of goods to the agreed place of delivery of goods for the buyer, details of the seller (business name, registered office, ID number, registration number in the commercial register, etc.), or other necessary information.
2.5.
The purchase contract is concluded by delivering the acceptance of the order in electronic or written form to the buyer.
2.6.
Seller has informed the buyer in clear and comprehensible way before sending the order about precontractual information concefning the complaint, payment, business, transport and other conditions:
a)
about the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication used and the goods or services on the relevant e-commerce catalog page of the seller,
b)
informed about the trade name and registered office of the seller on the relevant subpage of the sellers e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
c)
about the telephone number of the seller and other data that are important for the buyers contact with the seller, especially his e-mail address and fax number, if he inform them on the relevant subpage of the sellers e-shop and Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
d)
informed about the address of the seller at which the buyer can file a complaint about the goods or services, file a complaint or other complaint in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
e)
about the total price of the goods or services, including value added tax and all other taxes or, given the nature of the goods or services, the price cannot be reasonably determined in advance, the way in which it is calculated, as well as transport, delivery, postage and other costs and charges , or, if these costs and fees cannot be determined in advance of the fact that the buyer will be obliged to pay them, he informed the seller on the relevant e-commerce catalog page,
f)
about the payment conditions, delivery conditions, the period within which the seller undertakes to deliver the goods or provide the service, information on the procedures for the application and handling of complaints, grievances and suggestions informed the buyer in the relevant articles of these terms and conditions, which are located on the relevant subpage e-commerce of the seller,
g)
about information about the right of the buyer to withdraw from the purchase contract, on the conditions, period and procedure for exercising the right to withdraw from the contract informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
h)
informed about the provision form for withdrawal from the purchase contract in Art. 10 and in the appendix to these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce; the seller also provided the form for withdrawal from the purchase contract in the annex to these terms and conditions and complaints, which are located on the relevant subpage of these e-shop
i)
about the information that if the buyer withdraws from the purchase contract, he will bear the costs associated with the return of goods to the seller under § 10 para. 3 of Act no. 102/2014 Coll. On consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the sellers premises and on amendments to certain laws (next the "Act on Consumer Protection in Distance Selling"), and if he also withdraws from the purchase contract the costs of returning the goods, which due to its nature cannot be returned by post informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
j)
about the buyers obligation to pay the seller the price for the performance actually provided pursuant to § 10 para. 5 of the Act on Consumer Protection in Distance Selling, if the buyer withdraws from the service contract after giving the seller explicit consent under § 4 para. 6 of the Act on Consumer Protection in Distance Selling informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
k)
about the things in which the buyer loses the right to withdraw from the contract informed in Art. 10 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
l)
about instructions on the sellers liability for defects in goods or services pursuant to Art. § 622 and 623 of Občiansky zákonník Čl. 8 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
m)
about the existence and details of the guarantee provided by the manufacturer or seller according to stricter principles than stipulated in Art. § 502 of the Občiansky zákonník, if provided by the manufacturer or seller, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of goods or services, if such assistance is provided on the relevant e-commerce catalog page of the seller and Art. 9 of these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
n)
about the existence of the relevant codes of conduct which the seller has undertaken to comply with and the way in which the buyer can become acquainted with them or obtain their wording on the relevant e-commerce catalog page of the seller,
o)
about the duration of the contract, in the case of a fixed-term contract; in the case of a contract concluded for an indefinite period or in the case of a contract for which its validity is automatically extended, he also informed about the conditions of termination of the contract on the relevant e-commerce catalog page of the seller and these terms and conditions, which are located on the relevant subpage of the electronic the sellers business,
p)
about the minimum duration of the buyers obligations arising from the purchase contract, if the purchase contract implies such an obligation for the buyer on the relevant catalog page of the sellers e-commerce and in these terms and conditions, which are located on the relevant subpage of the sellers e-commerce,
q)
about the buyers obligation to pay an advance or provide another financial security at the request of the seller and the conditions that apply to its provision, if the purchase contract implies such an obligation for the buyer on the relevant e-commerce catalog page and in these terms and conditions, which are located on the relevant sub-page of the sellers e-commerce,
r)
about the possibility and conditions of out-of-court dispute resolution through the system of alternative dispute resolution, if the seller undertook to use this system informed on the relevant catalog page of the sellers e-commerce and in these terms and conditions, which are located on the relevant sub-page of the sellers e-commerce,
s)
about the actions necessary for the conclusion of the purchase contract by describing these necessary actions in these business and complaint conditions, which are located on the relevant subpage of the sellers e-commerce,
t)
about the purchase contract will be stored in electronic form at the seller and is available to the buyer after the buyer requests it in writing on the relevant catalog page of the sellers e-shop and in these terms and conditions, which are located on the relevant sub-page of the sellers e-shop
u)
that the language offered for the conclusion of the contract is English language informed on the relevant catalog page of the sellers e-shop and in these business and complaint conditions, which are located on the relevant subpage of the sellers e-shop.
2.7.
If the seller has not fulfilled the information obligation to pay additional fees or other costs according to point 2.6. letter e) these business and complaint conditions or the costs of returning the goods in accordance with point 2.6. letter i) of these business and complaint conditions, the buyer is not obliged to pay these additional costs or fees.
- Rights and obligations of the seller
3.1.
the seller is obliged:
a)
deliver the goods in the agreed quantity, quality and on time to the buyer on the basis of the order confirmed by acceptance and pack it or equip it for transport in the manner necessary for its preservation and protection,
b)
ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic,
c)
immediately after the conclusion of the purchase contract, but no later than together with the delivery of the goods to provide the buyer with a confirmation of the conclusion of the purchase contract on a durable medium, for example by email. The certificate must contains all the information mentioned in point 2.6. including the form for withdrawal from the purchase contract.
d)
to hand over to the buyer at the latest together with the goods in written or electronic form all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations of the Slovak Republic.
3.2.
The seller has the right to proper and timely payment of the purchase price from the buyer for the delivered goods.
3.3.
If due to the sale of stock or unavailability of goods, the seller is unable to deliver the goods to the buyer within the period agreed in the purchase contract or determined by these terms and conditions or at the agreed purchase price, the seller is obliged to offer the buyer a substitute performance or cancel order). The buyer can withdraw from the purchase contract or cancel the order by delivering an e ‐ mail. In the event that the buyer has already paid the purchase price or part thereof, the seller will return the already paid purchase price or part thereof within 14 days from the date of delivery of the e-mail on withdrawal from the purchase contract or. cancellation of the order to the buyer on the account designated by him, unless the parties agree otherwise. If the buyer does not accept the replacement performance offered by the seller or withdraws from the purchase contract within a reasonable time, the seller is entitled to withdraw from the purchase contract and if the buyer has already paid the purchase price or part thereof, the seller is obliged to return the already paid purchase price or part thereof. within 14 days from the date of delivery of withdrawals from the purchase contract to the buyer.
3.4.
The seller reserves the right to change the sales prices published in the shop, to cancel or to introduce any price action at any time. The changes are binding subsequently on all orders created from the moment.
- Rights and obligations of the buyer
4.1.
The buyer was informed by the seller that part of the order is the obligation to pay the price.
4.2.
The buyer is obliged:
a)
take over the ordered and delivered goods
b)
pay the seller the agreed purchase price within the agreed due date, including of delivery cost of goods,
c)
confirm the receipt of the goods in the delivery note with your signature or the signature of the person authorized by him
4.3.
The buyer has the right to deliver the goods in the quantity, quality, date and place agreed by the parties
- Delivery and payment terms
5.1.
Availability of ordered goods with delivery date is mentiones next to each goods ir service on website page of the sellers e-schop. Seller displays information about availability of the goods. These information could be changed very quickly and seller does not guarantee immediate availability of offered goods. Real availability of goods for buyer will be confirmed based on the buyers questions.
5.2.
Unless the seller and the buyer have agreed otherwise in the purchase contract, the seller is obliged to deliver the item to the buyer without delay, no later than 30 days from the date of conclusion of the purchase contract. If the seller has not fulfilled his obligation to deliver the item within the period under the first sentence, the buyer shall invite him to deliver the item within the additional reasonable period provided by him. If the seller does not deliver the item even within this additional reasonable period, the buyer is entitled to withdraw from the contract.
5.3.
The seller is entitled to invite the buyer to take over the goods even before the expiration of the delivery period agreed in the purchase contract.
5.4.
The display of the goods on any e-commerce website operated by the seller is for illustrative purposes only. The weight, dimensions and other information about the goods contained in the catalogs, brochures and other documents of the seller placed on the website of the sellers e-shop are given by the manufacturer.
5.5.
Buyer is required take over ordered goods on place, which is defined by him or any other representative person and the seller, that was agreed in contract of sale (next "place"). Buyer is required take over the ordered goods in time range, that is agreed in contact of sale in time before delivery of the goods. (next "time range").
5.6.
If the seller delivers the goods to the buyer to the Place and in the Time Range, the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized in case of absence to take over the goods and sign a protocol on payment of purchase price and delivery and delivery of goods. The third party authorized to take over the goods is obliged to submit to the seller a copy of the acceptance of the order. The goods are considered delivered and taken over at the time of delivery of the goods to the buyer. Delivery of the goods to the Buyer means delivery of the goods to the "Place", taking over by the Buyer or a third party authorized by the Buyer and signing a protocol on payment of the purchase price and delivery and delivery of the goods by the Buyer or a third party authorized by the Buyer.
5.7.
If it is necessary to repeat the delivery of goods due to the buyers absence at the "Place" and within the "Time range" or if the buyer without prior written withdrawal from the purchase contract within 7 days after the expiration of the time range in vain, the seller is entitled to compensation for damages the actual cost of an attempt at unsuccessful delivery of the goods to the "Place".
5.8.
The buyer is obliged to check the shipment, it means the goods as well as their packaging immediately after delivery in the presence of the sellers representative. In case of the existence of a defect in the goods, the sellers representative is obliged to allow the buyer to make a record of the extent and nature of the defect in the goods, the accuracy of which will be confirmed by the sellers representative. On the basis of such a record delivered to the seller, the buyer may subsequently refuse to take over the delivered goods with a defect or confirm the delivery of goods with a defect and subsequently in accordance with Art. 8 of these business and complaint conditions to file a complaint of defects of goods with the seller or a designated person. In the event that the buyer refuses to take over the delivered goods with a defect, all purposefully incurred costs of returning the goods to the seller shall be borne by the seller.
5.9.
The buyer is entitled in case of non-delivery of goods by the seller within the period specified in point 5.2. of these terms and conditions to withdraw from the purchase contract and the seller is obliged to return to the buyer the already paid part of the purchase price within 14 days of delivery of the withdrawal from the purchase contract by cashless transfer to the bank account of the buyer designated by the buyer.
5.10.
Buyer pays for ordered goods via bank transfer. Seller sends all needed information to buyer via email. After posting the payment in the bank account of the seller (usually within 2 working days), the buyer will be notified of this fact by e-mail and then the ordered goods or services will be sent.
5.11.
The buyer chooses the method of payment when compiling the order
5.12.
The seller will deliver the shipment to the buyer via courier (Usually the transport by courier is carried out through an external company, in certain cases the transport can also be carried out by the Sellers own means.) to the chosen place of delivery. The goods are delivered by courier only during working days - 5.13.
The price for delivery of the order to the place specified by the buyer for individual modes of transport depends on the chosen method of transport, type of goods, weight, dimensions and price of the shipment. The current freight is calculated online for placing an order depending on the above parameters.
- 6. Purchase price
6.1.
The purchase price for the goods agreed in the purchase contract between the seller and the buyer is stated in the acceptance of the order (next "purchase price"). If the purchase price stated in the order delivery confirmation is higher than the price for identical goods stated in the e-commerce offer at the time of sending the order to the buyer, the seller will deliver to the buyer an electronic message informing the offer of a new purchase price in another amount. a new purchase contract, which the buyer must explicitly confirm by e-mail or in writing in order for a valid purchase contract to be concluded. - 6.2.
The buyer is obliged to pay the seller the purchase price, including the cost of delivery of goods via account specified in the order acceptance or on the sellers website.
6.3.
In case that the buyer pays the seller the purchase price by non-cash transfer, the day of payment is considered to be the day when the entire purchase price was credited to the sellers account.
6.4.
The buyer is obliged to pay the seller the purchase price for the agreed goods within the period under the purchase agreement.
6.5.
In case that Buyer does not pay the Seller the full purchase price by the time the goods are delivered to the Site and the parties have not agreed to pay the purchase price for the goods in installments, the Seller is entitled to refuse delivery to the Buyer. - 6.6.
Costs associated with the delivery of goods upstairs are not included in the purchase price and the seller is not obliged to provide these services to the buyer.
- Acquisition of ownership and transfer of the risk of damage to the goods
7.1.
The buyer acquires ownership of the goods until full payment of the full purchase price for the goods.
7.2.
The risk of damage to the goods passes to the buyer at the time when the buyer or a third party authorized by the buyer takes over the goods from the seller or his representative authorized to deliver the goods, or if he does not do so in time, when the seller allows the buyer to dispose of the goods.
- Complaints procedure (liability for defects, waranty, complaints)
8.1.
In the case of a defect in the goods that can be removed, the buyer has the right to have them removed free of charge, in a timely manner and properly. The seller is obliged to eliminate the defect without undue delay. If the claimed defect is not proven or it is proven that it is not a warranty defect, the claim will be rejected. If the defect is non-warranty and the buyer agrees to the paid repair, the goods will be repaired at the price according to the current valid price list.
8.2.
The Consumer can require having the item replaced instead of removing the defects or if the defect relates to only parts of the item, replacing those parts, if it does not result in unreasonable costs to the Seller in comparison to the price of the goods or the severity of the defect.
8.3.
Instead of removing the defect, the Seller may always replace defective goods with defect-free goods, unless this causes the Consumer serious difficulties.
8.4.
In the case of a defect in the goods which cannot be removed and which prevents the goods from being properly used as a thing without defects, the buyer has the right to exchange the goods or has the right to withdraw from the purchase contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the goods due to the recurrence of the defect after repair or for a larger number of defects.
8.5.
In case of other irremovable defects, the buyer is entitled to a reasonable discount from the price of the item.
8.6.
The seller instructed the buyer about his rights, which arise from the stat. § 622 of Občiansky zákonník (points 8.1. to 8.3. Of these business and complaint conditions) and the rights arising from the provisions of Art. § 623 of Občiansky zákonník (points 8.4. to 8.5. Of these business and complaint conditions) by placing these business and complaint conditions on the relevant subpage of the sellers e-shop and the buyer had the opportunity to read them in time before sending the order.
8.7.
The seller is responsible for defects in the goods in accordance with applicable regulations of the Slovak Republic and the buyer is obliged to file a complaint with the seller or a designated person. Information on designated persons and places is given on the relevant subpage of the sellers e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the electronic seller.
8.8.
The handling of complaints is governed by the valid complaint procedure of the seller, it means Art. 8 of these business and complaint conditions. The buyer was duly acquainted with the complaint procedure and informed about the conditions and method of claiming the goods, including information on where the claim can be made, and the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer protection and on the amendment of the Zákon Slovenskej národnej rady no. 372/1990 Coll. on offenses as amended (next "Zákon") before the conclusion of the purchase contract by placing these terms and conditions on the relevant subpage of the sellers e-shop and the buyer had the opportunity to read before sending the order.
8.9.
The complaint procedure applies to goods purchased by the buyer from the seller in the form of e-commerce on the sellers e-commerce website.
8.10.
The buyer has the right to claim liability from the seller for a defect in the goods relating only to goods that show defects for which the manufacturer, supplier or seller is responsible, is covered by the warranty and has been purchased from the seller.
8.11.
If the goods show defects, the buyer has the right to make a claim in the seller's establishment in accordance with § 18 para. 2 of the Act by delivering the goods to the seller's establishment and by delivering to the seller an expression of the buyer's willingness to exercise his right under points 8.1 to 8.5. of these Commercial and Complaint Conditions (next "Notice of Claim") for example in the form of a completed claim form., which is placed on the seller's e-commerce subpage. The seller recommends insure the goods when sending them for a complaint. Mail on delivery is not taken over by the seller. The buyer is obliged to truthfully state all required information in the Notice of claim, in particular to accurately indicate the type and extent of the defect of the goods; the buyer shall also indicate which of his rights under Ust. § 622 and 633 of the Civil Code he exercises.
8.12.
The claim procedure begins on the day when all of the following conditions are fulfilled:
a) delivery of the Notice of claim to the seller,
b) delivery of the claimed goods from the buyer to the seller,
8.13
If the subject of the complaint is goods that cannot be objectively delivered to the seller or which are firmly incorporated, the Buyer is obliged, in addition to fulfilling the conditions under points 8.12(a) and (c) of these complaint and business conditions, to provide all necessary assistance to carry out the inspection of the claimed goods by the seller or by a third party designated by the seller. The complaint procedure concerning goods which cannot be objectively delivered to the seller or which are fixed begins on the day on which the inspection of the goods was carried out according to the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, does not ensure that the inspection is carried out within a reasonable period of time, but no later than 10 days from the receipt of the Notice of Claim to the Seller, the complaint procedure begins on the date of receipt of the Notice of claim to the Seller.
8.14
The seller or the dedicated person will issue to the buyer a confirmation of the claim of the goods in the appropriate form chosen by the seller, e.g. in the form of an e-mail or in written form, in which he is obliged to accurately identify the claimed defects of the goods and once again informs the consumer about his rights under clauses 8.1 to 8.3. of these commercial and complaint conditions (ust. § 622 of the Civil Code) and the rights that arise from section 8.4 to 8.5. of these Commercial and Complaint Conditions (ust. § 623 of the Civil Code). If the claim is made by means of distance communication, the seller is obliged to deliver the confirmation of the claim to the buyer immediately; if it is not possible to deliver the certificate immediately, it must be delivered without undue delay, but at the latest together with proof of the settlement of the complaint; the confirmation of the claim does not have to be delivered if the buyer has the opportunity to prove the claim in another way.
8.15.
The buyer is entitled to decide which of his rights within the meaning of § 622 and ust. § 623 of the Civil Code applies and at the same time he is obliged to immediately inform the seller of his decision. Based on the buyer's decision, which of his rights pursuant to Ust. § 622 and ust. § 623 of the Civil Code is applied by the seller or the designated person is obliged to determine the method of handling the claim according to § 2(b.m) of the Act immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical evaluation of the condition of the goods is required no later than 30 days from the date of the complaint procedure. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases the complaint can be settled later. However, it may not take more than 30 days from the date of the claim to be processed. After the expiry of the deadline for handling the claim, the consumer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
8.16.
If the buyer has made a claim for the goods within the first 12 months of the conclusion of the purchase contract, the seller may settle the claim by rejecting it only on the basis of a statement of the expert or an opinion issued by an authorized, notified or accredited person or an opinion of a designated person (next "expert assessment of the goods"). Notwithstanding the outcome of the expert assessment, the seller may not be required by the purchaser to reimburse the costs of the professional assessment of the goods or other costs relating to the professional assessment of the goods.
8.17.
If the buyer has made a claim for the product after 12 months from the conclusion of the purchase contract and the seller has rejected it, the person who handled the claim is obliged to indicate in the proof of settlement of the claim to whom the buyer can send the goods for expert assessment. If the buyer sends the goods for professional assessment to the designated person specified in the proof of settlement of the claim, the costs of the professional assessment of the goods, as well as any other related purposefully incurred costs, shall be borne by the seller regardless of the outcome of the professional assessment. If the buyer proves by professional assessment the seller's liability for the claimed defect of the goods, he can reapply the claim; during the professional assessment of the goods, the warranty period does not expire. The seller must pay the buyer, within 14 days from the date of the reapply claim, all costs incurred for the professional assessment of the goods, as well as any related costs incurred expediedly. A reappeared claim cannot be rejected.
8.18.
The Buyer has no right to claim liability for defects which were notified by the seller at the time of the conclusion of the contract or which, taking into account the circumstances in which the purchase contract was concluded, must have been known.
8.19.
The seller reserves the right to replace the defective goods with other perfect goods with the same or better technical parameters, if the buyer does not cause serious difficulties.
8.20.
The seller is not responsible for defects in the goods:- in the case of an obvious defect which the buyer was able to detect by checking the consignment on delivery of the goods and which he did not notify the sellers representative in accordance with point 5.8. these complaint and business conditions,
- if the buyer has not exercised his right concerning the sellers liability for the defect of the goods by the end of the warranty cattle,
- if the defect of the goods is mechanical damage to the goods caused by the buyer,
- if the defect of the goods was caused by the use of the goods in conditions which do not correspond in their intensity, humidity, chemical and mechanical influences to the natural environment of the product,
- if the defect of the goods was caused by improper handling or neglect of care of the goods,
- if the defect of the goods was caused by damage to the goods by excessive loading or use in violation of the conditions specified in the documentation or the general principles of normal use of the goods,
- if the defect of the goods was caused by damage to the goods by unavoidable and / or unforeseeable events,
- if the defect of the goods was caused by damage to the goods by accidental destruction and accidental deterioration
- if the defect of the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,
- if the defect of the goods was caused by an interference with the goods by an unauthorized person.
- 8.21.
The seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:
a) by handing over the repaired goods,
b) exchange of goods,
c) by returning the purchase price of the goods, - e) a written invitation to take over the performance specified by the seller
f) by justified refusal of warranty claim of the goods.
8.22.
The seller is obliged to issue a written document to the buyer about the method of determining the handling of the complaint and the handling of the complaint no later than 30 days from the date of the complaint in person, through the provider of postal or courier or delivery service. The seller will inform the buyer about the result of handling the complaint immediately after the end of the complaint procedure by phone or e-mail and at the same time he will be together with the goods, resp. proof of complaint handling received via e ‐ mail
8.23.
The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified for specific cases.
8.24.
The warranty period is extended by the period during which the buyer could not use the goods due to warranty repair of the goods.
8.25.
In the case of an exchange of goods for a new one, the buyer will receive a document stating information about the exchange of goods, and any other complaints are applied on the basis of the purchase contract and this complaint document. In the case of exchange of goods for new goods, the warranty period begins to run again from the receipt of new goods, but only for new goods.
8.26.
As for the remediable defect, the complaint will be settled depending on the decision of the buyer according to point 8.15. these complaint and business conditions as follows:
a) the seller ensures the elimination of the defect, or
b) the seller replaces the defective goods
8.27.
In the case of a remediable defect and the buyer shall not immediately determine in accordance with point 8.15. of these complaint and business conditions, how the complaint should be handled, the seller will handle the complaint by eliminating the defect.
8.28.
In the case of a defect that cannot be remedied, or one more repetitive remediable defect, or a number of different remediable defects that prevent the goods from being properly used as without a defect, the seller will equip depending on the buyers decision according to point 8.15 . these complaint and business conditions, the complaint is as follows: - a) by exchanging goods for other functional goods of the same or better technical parameters, or
b) in the event that the seller cannot exchange the goods for another, he will handle the complaint by returning the purchase price for the goods.
8.29.
In the case of a defect which cannot be remedied, or one more repetitive remediable defect, or a number of different remediable defects which prevent the goods from being properly used as being without defects and the buyer shall not immediately determine in accordance with point 8.15. of these complaint and business conditions, how the complaint should be handled, the seller will handle the complaint by exchanging the goods for other functional goods of the same or better technical parameters.
8.30.
Complaint handling applies only to defects listed in the Notice of Complaint and in the confirmation of the claim of goods according to point 8.14. these complaint and business conditions.
8.31.
For the purposes of a complaint, the occurrence of one remediable defect more than twice is considered to be a recurring remediable defect several times.
8.32.
For the purposes of a complaint, the occurrence of more than three different remediable defects at the same time is considered to be a larger number of different remediable defects.
8.33.
The purchaser's right to claim a defect in the goods is after he has exercised his right and has asked the seller to remove the defect of the goods under point 8.8. of these complaints and business terms. No matter what the outcome of the claim, the purchaser is no longer entitled to submit a claim repeatedly for the same unique defect (not a defect of the same kind).
8.34.
The provisions of Art. 8 of these complaint and business conditions do not explicitly apply to entities that do not meet the definition of consumer set out in Art. §2 letter a) of the Act. - 8.35.
- The seller has the right to refuse to accept the goods for the complaint procedure if the claimed goods or its components are unreasonably polluted or do not meet the basic requirements for hygienically safe handling of the complaint.
- Exemption from warranty
- 8.36.
- The warranty does not cover natural wear and tear of the goods used in accordance with their intended use.
8.37. - The warranty also does not cover defects that have occurred:
- mechanical damage to the goods
- changes to goods made by the operator or a third party
- use in conflict with the general principles of using the goods in conditions that do not correspond to their temperature, dust, humidity, chemical and mechanical environmental influences in a manner incompatible with technical standards or safety regulations in force in the Slovak Republic
- excessive load, overload, excessive use
- fire, lightning, atmospheric or static electricity, water, heating, mechanical damage from external influences, and other unavoidable events
8.38.
The warranty also does not apply to goods which, due to the removal, destruction or theft of identification marks, cannot be identified with the goods, the sale of which was the subject of the purchase contract.
8.39.
In case of non-collection of the claimed goods within 60 days from the date of filing the complaint, the seller is, according to §656 of the Civil Code, entitled to charge a storage amount of 1 EUR / day for goods up to 10kg and 2EUR / day for other goods. After 180 days, the seller will dispose of the uncollected complaint without compensation.
- General data protection regulation
9.1.
The contracting parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, address of permanent residence, including postal code, telephone number and e-mail address.
9.2.
The contracting parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, address of permanent residence, including postal code, telephone number and e-mail address.
9.3.
The buyer can check and change the provided personal data at any time, as well as cancel his registration after logging in on the e-commerce website in the "Log in" section or by sending a request to the e-mail. - 9.4.
The seller hereby notifies the buyer that the meaning of Art. § 10 par. 3 letter b) of Act No. 122/2013 Coll. on Personal Data Protection and on Amendments to Certain Acts, as amended (next “ZnOOÚ”), the seller as an operator will process the buyers personal data in the process of concluding the purchase contract without his consent as the data subject, Whereas the processing of the buyers personal data will be carried out by the seller in pre-contractual relations with the buyer and the processing of the buyers personal data is necessary for performance under a purchase contract in which the buyer acts as one of the parties.
9.5.
The buyer can, by checking the appropriate box before sending the order, express his consent in accordance with Art. § 11 par. 1 of the Act, that the seller processes and stores his personal data, in particular those listed above and / or that are necessary in the activities of the seller to send information about new products, discounts and promotions on the offered goods and process them in all its information systems , concerning the sending of information about new products, discounts and promotions on the offered goods.
9.6.
The seller undertakes to handle and dispose of the buyers personal data in accordance with the valid legal regulations of the Slovak Republic.
9.7.
The Seller declares that in accordance with Art. § 6 par. 2 letter c) ZnOOÚ will collect personal data exclusively for the purpose stated in these business and complaint conditions.
9.8.
The Seller declares that in accordance with Art. § 6 par. 2 letter e) ZnOOÚ will collect personal data for purposes other than those specified in these terms and conditions and ensure that personal data are processed and used exclusively in a manner that corresponds to the purpose for which they were collected and that it will not combine them with personal data, obtained for other purposes.
9.9.
The Buyer grants the Seller consent pursuant to Section 9.5 of these Complaints and Business Conditions for a definite period of time until the purpose of processing the Buyers personal data is fulfilled. The seller will immediately ensure the liquidation of the buyers personal data on the fulfillment of the purpose of processing. The buyer may revoke the consent to the processing of personal data at any time in writing. The consent expires within 1 month from the delivery of the revocation of consent by the buyer to the seller.
9.10.
Before sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, comprehensible and irreplaceable way:- their identification data, which are listed in Art. 1. these business and complaint conditions,
- identification data of the third party, which is the company that delivers the ordered goods to the buyer so that these data are stated in the acceptance
- purpose of processing personal data, which is the conclusion of a purchase contract between the seller, the buyer,
- that it will process the personal data of the buyer in the range of name and surname, address of permanent residence including postal code, telephone number and e-mail address if the buyer is a natural person and in the range of business name, registered office address including postal code, ID number, telephone number and e-mail address if the buyer is a legal entity person
- that the buyer is obliged to provide the required personal data,
- 9.11.
The Seller declares that it will process personal data in accordance with good morals and will act in a manner that does not contradict ZnOOÚ or other generally binding legal regulations, nor will it circumvent them. The Seller declares that it will not enforce or condition the consent of the person concerned by threatening to reject the contractual relationship, service, goods or obligation imposed on the Seller.
9.12.
The buyer has the right to request the seller upon written request - a) to confirm whether the personal data of the buyer are being processed or not,
- b) in a generally comprehensible form, information on the processing of his personal data in the information system and on its status to the extent of:
c) identification of the seller and the sellers representative, if appointed,
d) intermediary identification data; this does not apply if the seller does not proceed in accordance with §8 ZnOOÚ when obtaining personal data,
e) generally intelligible form accurate information about the source from which it got its personal data processing,
f) generally intelligible form list of the personal data that are subject to processing,
g) additional information which, with regard to all the circumstances and conditions of personal data processing, is necessary for the buyer to guarantee his rights and legally protected interests
h) instruction on voluntariness or obligation to provide required personal data; if the seller obtains the buyers personal data on the basis of the buyers consent pursuant to §11 ZnOOÚ, he shall also notify the buyer of the validity of the consent, and if the buyers obligation to provide personal data follows from a directly enforceable legally binding act of the European Union, an international agreement by which the Slovak Republic is bound or , the seller notifies the buyer of the legal basis which imposes this obligation on the buyer and notifies the buyer of the consequences of the refusal to provide personal data,
j) information about third parties, if it is anticipated or obvious that personal data will be provided to them,
k) the group of recipients, if it is expected or clear that personal data will be made available to them,
l) the form of disclosure if personal data should be disclosed,
m) third countries, if it is envisaged or clear that personal data will be transferred to those countries,
n) correction of incorrect, incomplete or out-of-date personal data which are the subject of processing,
o) liquidation of personal data if the purpose of their processing has been fulfilled; if official documents containing personal data are processed, it may request their return,
p) liquidation of personal data, which are the subject of processing, if there has been a violation of the ZnOOÚ or another valid legal regulation of the Slovak Republic.
9.13.
On the basis of a free written request, the buyer has the right to object to the seller against:
a) the processing of personal data of the buyer, which are believed to be or will be processed for direct marketing purposes without their consent, and request their deletion,
b) use of personal data specified in § 10 par. 3 letter (d) for the purposes of direct marketing by post; or
c) provision of personal data specified in § 10 par. 3 letter (d) for direct marketing purposes.
9.14.
On the basis of a free written request, the buyer has the right to object to the processing of personal data by the seller in cases pursuant to § 10 para. 3 letter a), e), f) or g) ZnOOÚ by expressing legitimate reasons or by providing evidence of unauthorized interference with his rights and legally protected interests, which are or may in a specific case be harmed by such processing of personal data; if this is not prevented by legal reasons and it is proven that the buyer's objection is justified, the seller is obliged to block and destroy the personal data, the processing of which the buyer objected to, without undue delay as soon as circumstances allow.
9.15.
Upon written request or in person, if the matter cannot be postponed, the buyer has the right to object to the seller at any time and not to submit to the seller's decision, which would have legal effects or significant impact, if such a decision is issued solely on the basis of automated processing of his personal data. The buyer has the right to request the seller to review the issued decision by a method different from the automated form of processing, while the seller is obliged to comply with the buyers request, so that the decisive role in reviewing the decision will play an authorized person; the seller informs the buyer about the method of examination and the result of the finding within the period according to par. 9.18. of these Business Conditions. The buyer does not have this right only if provided by a special law, which provides for measures to safeguard the legitimate interests of the buyer, or if within the pre-contractual relationship or during the existence of contractual relationships the seller issued a decision to comply with the buyers request, or the contract has taken other appropriate measures to safeguard the legitimate interests of the buyer.
9.16.
If the buyer applies his right in writing form and the content of his application shows that he applies his right, the application shall be deemed to have been filed in accordance with this Act; the request submitted by e-mail or fax shall be delivered by the buyer in writing no later than three days from the date of its dispatch.
9.17.
If the buyer suspects that his personal data are being processed unjustifiably, he may submit a notification to the Office for Personal Data Protection. If the buyer does not have full legal capacity, his rights can be exercised by a legal representative.
9.18.
The seller is obliged to process the buyers request in accordance with this Art. these business and complaint conditions, resp. comply with the requirements of the buyer according to ZnOOÚ and inform him in writing no later than 30 days from the receipt of the request or request.
9.19.
Restriction of the buyers rights according to § 28 par. 2 The Seller shall immediately notify the person concerned in writing and the Office of the protection of personal data to the Office.
9.20.
Seller notifies to buyer that in accordance with Art. § 15 par. 1 letter e) point 3 and point 4 of the ZnOOÚ during the processing of the buyers personal data, it is assumed that the buyers personal data will be provided and made available to the following third parties, resp. circle of recipients: -
- InTime, s.r.o. registered office Senecká cesta 1, 900 28 Ivanka pri Dunaji, Business ID 31342621, Tax ID 2020337451, VAT SK2020337451, registered in Obchodný Register Okresný súd Bratislava I, odiel Sro, vložka č.4376/B
- Naspers OCS Czech Republic, s.r.o., portal operator www.heureka.sk in order to submit a satisfaction form with the services and goods www.overene.heureka.sk. According to the contract with Naspers OCS Czech Republic, sro, this address will be removed from the portal operators databases after sending the form www.heureka.sk.
- Schenker s. r. o., Kopčianska 94, 851 01 Bratislava, SR, registered in Obchodný register Okresnný súd Bratislava I, oddiel: Sro, vložka číslo:3041/B
9.21. - The sellers e-commerce information systems are subject to the supervision of a responsible person in accordance with the law nmb..122/2013Z.z.oochrane osobný chúdajov.
- Cancellation of purchase order
10.1.
If the seller is unable to fulfill his obligations under the purchase contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of goods agreed in the purchase contract has discontinued production or made major changes that prevented the fulfillment of the sellers obligations under the purchase contract or for reasons of force majeure or if, even with all efforts that can be reasonably required of him, is unable to deliver the goods to the customer within the period specified in these terms and conditions or at the price specified in the order, the seller is obliged to immediately inform the buyer and at the same time he is obliged to offer the buyer a substitute performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaint and business conditions, the seller is obliged to return to the buyer the advance payment for the goods agreed in the purchase contract within 14 days of notification of withdrawal by transfer to the account designated by the buyer. .
10.2.
The buyer is entitled to cancell purchase contract without giving a reason in accordance with Art. § 7 et seq. Act no. 102/2014 Coll. On consumer protection in distance selling (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”) within 14 days from the receipt of the goods, resp. from the date of concluding the contract for the provision of the service or the contract for the provision of electronic content not delivered on a tangible medium, if the seller has fulfilled the information obligations pursuant to Art. § 3 of the Act on Consumer Protection in Distance Selling.
10.3.
Within this period, the buyer has the right to unpack and test the goods in a manner similar to the usual purchase in a classic shop, to the extent necessary to determine the nature, properties and functionality of the goods. - 10.4.
The period for contract cancellation begins on the day when the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if
a)
the goods ordered by the buyer in one order are delivered separately, from the day of taking over the goods that were delivered last,
b) - delivers goods consisting of several parts or pieces, from the day of taking over the last part or the last piece,
c)
based on the contract, the goods are delivered repeatedly during a defined period, from the day of taking over the first delivered goods.
10.5.
The buyer may cancel the contract, the subject of which is the delivery of goods, even before the commencement of the period of withdrawal.
10.6.
Cancellation of the contract must be made by the buyer in writing form that does not raise doubts that the withdrawal from the contract, or in the form of a record on another durable medium or using the form that forms Annex no. 1 of these business and complaint conditions. The period for withdrawal from the contract is considered to be maintained if the notice of withdrawal from the contract was sent to the seller no later than the last day of the period under Art. § 7 par. 1 of the Act on Consumer Protection in Distance Selling.
10.7. - If the buyer withdraws from the purchase contract, any additional contract related to the purchase contract from which the buyer withdrew is also canceled from the beginning. It is not possible to demand from the buyer any costs or other payments in connection with the cancellation of the supplementary contract, except for the payment of costs and payments specified in Art. § 9 par. 3, par. § 10 par. 3 and 5 of the Act on Consumer Protection in Distance Selling and Prices for a Service, if the subject of the contract is the provision of a service and the full provision of the service has taken place.
10.8.
The buyer is obliged without undue delay, but no later than within 14 days from the date of withdrawal from the purchase contract to send the goods back to the address of the operators registered office or hand it over to the seller or a person authorized by the seller to take over the goods. This does not apply if the seller has proposed to pick up the goods in person or through a person authorized by him. The time limit according to the first sentence of this point of these terms and conditions of business and complaint is considered to be observed if the goods were handed over for transport no later than on the last day of the time limit. - 10.9.
The buyer is obliged to deliver to the seller the complete goods, including complete documentation, undamaged, preferably in the original packaging and unused.
10.10.
It is recommended to insure the goods. The seller does not accept cash on delivery. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal to the buyer to return to the buyer all payments received from him under the purchase contract or in connection with it, including transport, delivery and postage and other costs and fees. . The seller is not obliged to return payments to the buyer under this point of these terms and conditions before delivery of the goods or until the buyer proves the return of the goods to the seller, unless the seller proposes to pick up the goods in person or through a person authorized by him. of the contract according to the passing point of these business and complaint conditions must contain the information required in the form of withdrawal from the purchase contract, which forms Annex no. 1 of these business and complaint conditions, in particular the identification of the buyer, the number and date of the order, the exact specification of the goods, the manner in which the seller is to return the performance already received, in particular the account number and / or postal address of the buyer.
10.11.
The buyer bears the cost of returning the goods to the seller or a person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear them himself or if he has not fulfilled the obligation under § 3 para. 1 letter i) of the Act on Consumer Protection in the Sale of Distance.
10.12.
The buyer is only responsible for the reduction in the value of the goods, which arose as a result of such handling of the goods, which is beyond the scope of treatment necessary to determine the properties and functionality of the goods. The consumer is not responsible for the reduction in the value of the goods if the seller has not fulfilled the information obligation about the consumers right to withdraw from the contract under § 3 para. 1 letter h) of the Act on Consumer Protection in Distance Selling.
10.13.
Seller is obliged to return the purchase price for the goods to the buyer in the same way as the buyer used in his payment, unless the buyer agrees on another method of refund without additional payment to the buyer in this regard. - 10.14.
In the event that the buyer cancel contract and delivers to the seller goods that are used, damaged or incomplete, the buyer undertakes to pay the seller:
a)
the value by which the value of the goods was reduced in accordance with Art. § 457 of the Civil Code in the actual amount
b)
costs incurred by the seller in connection with the repair of the goods and their restoration to their original condition. Pursuant to this point of the complaint and business conditions, the buyer is obliged to pay the seller compensation to the seller at most in the amount of the difference between the purchase price of the goods and the value of the goods at the time of purchase contract cancellation
10.16.
In accordance with para. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer may not withdraw from the contract, the subject of which are:
a)
sale of goods made based on a specific requirements of the consumer, custom orders or goods intended for one particular consumer,
b)
sale of goods enclosed in a protective cover that is not suitable for return due to health protection or hygiene reasons and when he protective cover has been broken after delivery.
c)
sale of audio recordings, video recordings, multimedia recordings, books and computer software sold in a protective cases, if the consumer has already unwrapped it,
d)
providing electronic content other than on a tangible medium if the provision has begun with the express consent of the consumer and the consumer said that he/she was well informed that by expressing consent, he/she loses his/her right of withdrawal
e)
the sale of goods which, at the time after the conclusion of the contract and the receipt of the goods from the seller to the buyer, were assembled, assembled or used in such a way that their restoration by the seller is not possible without increased effort and increased costs
10.17.
The provisions of Art. 10 of these Commercial and Complaint Conditions do not expressly apply to entities that do not meet the consumer definition set out in Section 2(a) of Act No. 102/2014 Of consumer protection in distance sales.
- Customer system
11.1.
The seller offers in his e‐shop at www.mojataska.sk,a customer system that allows customers to get benefits after fulfilling the specified conditions.
11.2.
The use of the system is voluntary, the buyer can decide whether he wants to use the system.
11.3.
If the buyer wants to use the system, he/she must, under the conditions specified by the General Terms and Conditions, become a registered customer and create his own customer account (registration) on www.mypapebag.eu (next User's Account) by completing the registration form fully and correctly, with subsequent confirmation of consent to the terms of use.
11.4. Registered User may, under the conditions specified by the Seller, use the discounts, benefits or rewards offered by the Seller by connecting to the User's account
- Final Provisions
12.1.
If the purchase contract is concluded in writing, any change there to the purchase contract must be in writing.
12.2.
The Contracting Parties agreed that communication between them will take place in the form of e-mail messages.
12.3.
The relevant provisions of the Civil Code, the Act, Act No. 22/2004 Z.z. on e-commerce and on amendments to act No. 128/2002 Z.z. on state control of the internal market in matters of consumer protection and on amendments to certain acts as amended by act No. 284/2002 Z.z. as amended and Act No. 102/2014 Z.z. on consumer protection in distance sales.
12.4.
These business and complaint conditions take effect against the buyer by concluding a purchase contract. - 12.5.
Before sending the order, the buyer will be asked to confirm by checking the box that he has read these business and complaint conditions, read them, understand their content and fully agrees with them.
Instruction about application of buyers right to cancel purchase contract
1., Right for cancellation of purchase order
- You have the right to cancel this contract within 14 days without giving any reason.
- The period for withdrawal from the contract expires 14 days from the day when you or a third party designated by you, with the exception of the carrier, takes over the goods.
- When exercising the right to withdraw from the purchase agreement, inform us of your decision to withdraw from this purchase agreement by a clear statement
- For this purpose, you can use the sample form for withdrawal from the purchase contract, which is located as Annex no. 1 of the Business and Complaint Conditions or the website www.mojataska.sk. sk. If you use this option, we will immediately confirm the acceptance of the withdrawal from the purchase contract by e-mail, resp. on another durable medium.
- The period for withdrawal from the purchase contract is maintained if you send a notice of the exercise of the right to withdraw from the purchase contract before the period for withdrawal from the purchase contract expires.
2., Effects of purchase order cancellation
- In case of withdrawal from the purchase contract, we will refund all payments you have made in connection with the conclusion of the purchase contract, in particular the purchase price, including the cost of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer, nor to the costs of additional services, if they have been the subject of a contract and if they have been fully provided.
- Payments will be returned to you without undue delay and in any case no later than 14 days from the date when we receive your notice of withdrawal from this purchase agreement. Their payment will be made preferably by transfer to a bank account, or in the same way as you used for your payment, without charging any additional fees.
- Payment for the purchased goods will be paid to you only after delivery of the returned goods back to our address or upon presentation of a document proving the return of the goods, whichever comes first.
- Send the goods back to us or bring them to the companys operating address or to the collection point where you took them over without undue delay and in any case no later than 14 days from the date of exercising the right to withdraw from the contract. The time limit shall be deemed to have been observed if you return the goods before the expiry of the 14-day time limit. The direct costs of returning the goods are borne by you.
- Please note that in case of withdrawal from the purchase contract, you are responsible for any reduction in the value of the goods due to handling in the period from delivery to the moment of return in a manner other than necessary to determine the nature, properties and functionality of the goods.
Supplement nmb.1 Withdrawal from the purchase contract concluded at a distance
Act no. 102/2014 Coll. on the protection of consumers in respect of the sale of goods and services on the basis of a distance or off-premises contract and on amendments to certain laws
Buyer: Seller:
Name and surname*: Bussines name*:
Street*: Street*:
City*: City*:
Postal Code*: Postal Code*:
Phone number: Phone number:
E-Mail: E-Mail:
Business ID*:
Tax ID, VAT Number: -
I inform you about cancellation of:
(choose from the options)
purchase order
service contract
Subject of the contract was purchased via website
Confirmed order number: Date:
Goods was delivered (day of delivery)*: Invoice number:
Bank transfer nunber/Bank Code or IBAN:
Summarisation of consignment:
Withdrawal from the Contract
Goods, if subject to withdrawal
Invoice
Accessories (if the subject of withdrawal is goods)
If the goods are not part of the consignment, I take note of the fact that the seller is not required to return the money within 14 days from the date of recieving the withdrawal from the contract, until the goods are not delivered to him or until I do not prove the shipment of these goods.
No later than 14 days from the date of withdrawal, I am obliged to send the goods to the seller.
In ........................................ Day ........................................
Signature ........................................
* marked fields are required)
The word "goods may be replaced by the word service without "needs" to modify the text
This form was created by nakupujbezpecne.sk, sro All rights reserved. 2010 - 2014 www.nakupujbezpecne.sk- certification of e-shops. Distribution is possible, modification of the form is prohibited. -
I request a refund: (tick one option only)
full value of the invoice (all invoiced goods are subject to withdrawal from the contract)
partial value of the invoice (only a certain part of the goods is subject to withdrawal from the contract)
name of the returned subject of the contract, and the number of pieces
(only if you return only part of the subject of the contract):
Required value to return:
Return the requested amount to me *: